Shipping & Exchange Policy

At Puppy Shame, we aim to deliver your little one's favorite outfits as quickly as possible.

  • Orders are usually shipped within 1–3 business days after order confirmation.
  • Delivery typically takes 3–7 business days from the date of shipment.
  • Delivery times may be delayed during festivals, holidays, or other high-demand periods.

Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order or before the order enters the processing/shipping stage, whichever is earlier.
  • Once the order has been processed or shipped, cancellation is not possible.
  • Pre-order items cannot be cancelled.

Refund for Cancelled Orders

If your cancellation is approved, the refund will be processed within 7 business days to the original payment method used while placing the order.

Exchange Policy

At Puppy Shame, we do not offer refunds or returns. However, we do provide size exchanges under the following conditions:

  • Exchange requests must be made within 7 days of delivery.
  • Only one exchange request per order is allowed.

For damaged, incorrect, or incomplete orders, an unboxing video is mandatory while opening the package.

Customers are required to send the product back to us for exchange.

  • Please note:Reverse shipping may take 3–20 days to reach our warehouse.
  • The exchanged product will be dispatched only after the returned item passes our quality inspection.
  • A reverse shipping charge of ₹120 will apply.
  • If reverse pickup is unavailable in your location, you will need to self-ship the parcel to the address provided by our customer support team.

Puppy Shame reserves the right to reject exchange requests if the returned product does not meet our quality standards.

Size Exchange

If the size you've ordered doesn't fit your child, don't worry!

You can request a size exchange within the eligible period by contacting our customer support.

Please mention your:

  • Order Number
  • Required Size
  • Contact Details

Our support team will assist you with the exchange process.

Customised or Altered Products

Products that have been customised, embroidered, altered, or tailored to customer specifications are not eligible for exchange or return.

Sale & Discounted Products

Products purchased during sales, special promotions, using discount coupons, or gift vouchers are not eligible for exchange or return.

Need Help?

If you have any questions regarding your order or exchange request, please contact our customer support team through the Contact Us page. We are always happy to help!